FAQ
Helpful answers for orders, communication, pricing, anonymity, delivery, refunds, and offers.
Frequently Asked Questions
→How does the process work?
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Send request → discuss details → receive quote → payment → work begins → revisions → final delivery. Clear communication and constant updates are maintained throughout.
☀What is the sun/moon symbol at the top? Viewing modes?
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Choose Your Reading Mood
Use the theme icon in the top navigation to switch between light and dark mode, or adjust it through your phone’s light/dark mode settings. Dark mode is available for a softer viewing experience, especially in low light or when you want a more comfortable screen for your eyes.
₹How do payments work?
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Pricing is discussed after the project details are reviewed. The final cost depends on project type, length, complexity, deadline, revisions, and final format.
?Why is final pricing quote-based?
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Because every project has different length, complexity, deadline, research, and creative requirements.
₹Do I have to pay before the project starts?
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Small projects may require full payment upfront. Larger projects may be split into an advance payment and final payment before delivery.
%Are discounts available?
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Current offers are listed on the Pricing page. Offers cannot be combined.
%How will the offers be applied?
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For the launch offer, those will automatically be given to the first few customers. For a returning customer offer the customer has to provide their previous order's order id and contact details or anonymous id if applicable. And for the referral offer the person being referred must make an order and then the person who referred their friend must ask their friend for their order id and after I have received confirmation then both clients get a discount of 10% on their next confirmed order.
✦Can the work be customized?
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Yes. Projects can be customized by theme, style, genre, mood, format, audience, references, character personality, pacing, and required level of detail.
💡Can you help with ideation?
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Yes. Ideation support can include brainstorming concepts, developing a story direction, creating themes, fixing plot holes, shaping characters, and planning video ideas.
☏How will communication between client and creator be carried out?
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The choice is up to the customer’s comfort. Customers can refer to the Contact section and choose communication through WhatsApp, voice call, video call, or Gmail.
◌Is anonymity available?
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Yes. If you wish to be anonymous, simply choose the “Anonymous Mode” option in the navigation menu. You will not have to provide your name or other personal details, only the details of the service you are ordering and required payment information. Communication can be started from the website itself through the anonymous message box.
✓How is the final work delivered?
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Delivery depends on the project. Written work can be delivered as text or document format. Visual and editing work can be delivered as images, videos, or other agreed file formats.
↺What is the refund policy?
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Partial or full refunds are offered only when there is a mistake on my side or when the customer cancels the order. The refund amount depends on completed work and the reason.
×What is the cancellation policy?
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Cancellation is only possible within 1–2 days of placing the order for a full refund. If the project is already half complete, the refund will usually be 50% or less.
?How does Anonymous Mode work?
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Use Anonymous Mode from the navigation menu to send a live project message without entering your name or other details. A unique anonymous customer ID will be created and assigned to you so messages can be identified separately. After Anonymous Mode is turned on, the small person icon at the bottom-right opens the anonymous chat window. A green dot means the chat is live after a message has been sent, and a red dot means it is not live yet.